Refund policy

Returns Policy

We offer a full refund on most new, unused items returned to us within 30 days of delivery. The item must be in the same condition that you received it, and proof of purchase must be provided.

Refunds, where applicable, are applied to the card or payment method used to make the original purchase. Refunds are processed within 14 days (usually much faster) of you giving the package to the return shipper.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item is being returned due to a fault with the product). For more expensive items we recommend using a trackable carrier service.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If you need to return an item, simply contact us at support@shibaristore.com and we'll guide you through the process.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, use the 'Request a Return or Cancellation' link in our website footer. We will refund your order within 14 days of receiving the returned goods. Return shipping costs are your responsibility unless the item is faulty. Note: the right of withdrawal does not apply to custom or personalised items.