Shipping, Returns & Refunds

NOTE: due to Covid-19 post offices and shipping companies are slower than usual so you may experience delays in receiving packaged - this is beyond our control unfortunately. Thank you for your support.

We offer free shipping on all orders and products. We ship every Tuesday and Thursday via Royal Mail 2nd class. International rope reel orders are usually shipped via UPS. 

For bulk orders please contact us directly at

We can do exchanges, returns and refunds up to 14 days after you receive your order. If the product has reached you damaged, we can offer a replacement upon receiving it back. 

We cannot offer refunds on final sale items or used items.

We are VAT registered, all prices include a 20% VAT charge.